Help & FAQ

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Getting Started

What is Callio?

Callio is an AI-powered phone assistant that makes calls on your behalf. Simply search for a business, tell us what you need, and our AI will call and handle the conversation for you. You'll receive a summary and transcript when the call is complete.

How does Callio work?

1. Search for a business you want to call
2. Select what you want to ask or book
3. Review the call plan and confirm
4. AI makes the call for you
5. Receive a summary and transcript when complete

What can Callio call about?

Callio can help with:

• Making reservations (restaurants, hotels)
• Booking appointments (salons, doctors, auto shops)
• Checking business hours and availability
• Asking about prices, services, or stock
• Asking general questions (policies, parking, accessibility, etc.)

Calls & Results

How long do calls take?

Most calls complete within 1-3 minutes. Complex reservations or inquiries may take longer. You can continue using your phone or close the app while the call is in progress - we'll notify you when it's done.

What if the business doesn't answer?

You get a notification either way, and you can try again whenever you like. If the phone just rang out or the line was busy, the call doesn't count, so trying again costs you nothing. If we had to press through their phone menu to get that far, that one counts, because we did the work on your behalf.

Can I listen to the call?

For privacy and legal reasons, you cannot listen to calls in real-time. However, you'll receive a complete transcript and summary after each call so you can see exactly what was discussed.

What if the call doesn't go as planned?

Sometimes a business says no, or needs something from you before they can finish. You'll see the outcome and the full transcript, and you can adjust your request and try again. A no is still an answer, so those calls count as one call. Calls that never got anywhere don't.

What phone number does Callio call from?

Callio calls from its own dedicated phone number, so the business sees that number on their caller ID and never your personal number. On the call itself, our AI assistant never pretends to be a person: it identifies itself as an AI when asked, and before anything is confirmed on any call that books, changes, or cancels something for you, like a reservation, appointment, or waitlist spot.

Subscription & Billing

Is there anything I can try for free?

Yes. The playground preview is free: chat with the AI and see or hear exactly what it will say on a call before you subscribe. Placing real calls to businesses requires a paid Premium subscription.

What does Premium include?

Premium is unlimited calls to businesses, plus priority support and all current and future premium features. You can choose an annual or monthly plan, and the current price is shown in the App Store or Google Play before you subscribe. Cancel anytime with no commitment.

When does a call count toward my plan?

Once Callio has actually done something for you: got through and made your request, left your message on voicemail, or pressed through a phone menu. It counts even when the answer was no, because the work happened either way. If nobody answered, or something broke on our side, it doesn't count. Every result screen tells you which one it was.

How do I cancel my subscription?

You can cancel anytime from Settings > Subscription. If you subscribed via iOS, manage your subscription in the Settings app on your iPhone/iPad. For Android and Web subscriptions, use Settings > Subscription inside the app. You'll keep Premium access until your current period ends.

Privacy & Security

Is my data safe?

Yes. We use industry-standard encryption for all data in transit and at rest. When the AI assistant calls a business on your behalf, only the information needed to complete your request is shared – typically your name and the details of your request, plus a callback number for bookings or appointments. Information you do not provide is never sent.

What data do you collect?

We collect: your account info (name, email, phone), call transcripts and summaries, subscription status, and device tokens for notifications. See our Privacy Policy for complete details.

Can I delete my data?

Yes. You can export all your data anytime from Settings > Data Management. You can also permanently delete your account and all associated data from the same section. Deletion is immediate and irreversible.